Solemn Statement

The quality integrity report issued by our company is written in accordance with relevant national quality laws and regulations. The company's quality and integrity in the report is a true reflection of the company's current situation. The company is responsible for the objectivity of the report content and the authenticity and scientificity of the relevant discussions and conclusions.

Hangzhou Aboo Furniture Co.,Ltd.

Preface

This report is the first publicly released "Quality Integrity Report" of Hangzhou Aboo Furniture Co.,Ltd. (hereinafter referred to as "the Company" or "the Company"). The Company guarantees that the information contained in the report does not contain any false records or misleading statements, and assumes responsibility for the authenticity and accuracy of its contents.

Report scope:

The organizational scope of this report is Hangzhou Aboo Furniture Co.,Ltd. This report describes the company's concepts, systems, measures taken and performance in terms of quality and integrity from January 1 to December 31, 2023.

Report release format:

The company publishes a quality integrity report regularly every one to two years. This report is published to the public in the form of a PDF electronic document on the company's official website. You are welcome to download, read and provide valuable opinions.

1. Company Profile

Hangzhou Aboo Furniture Co.,Ltd. was born in Qiantan Town, Jiande City, Hangzhou, Zhejiang, one of the top 100 towns in the country and one of the 300 best investment environments in Chinese towns. It is a well-known enterprise specializing in the production of solid wood and soft furniture. The company was founded in May 2017 and is wholly owned by Hong Kong Weir Company. It has strong strength. The company has a total investment of 120 million yuan, an overall planning and construction of more than 60,000 square meters of factory buildings, covering an area of 65 acres, and has established a scientific and reasonable management model and strategic planning. It now has 60 professional R&D technicians (9 with undergraduate degrees and 34 with junior college degrees) and nearly 500 front-line production employees. It will obtain the honorary certification of "National High-tech Enterprise" in 2022. At the same time, it has introduced many professional designers from foreign companies, and its products are sold far away. The United States, Singapore, Japan, the United Kingdom and other countries have been included in the city's key industrial cultivation enterprises. In 2023, the total tax revenue will be 1.53 million, and the average tax revenue per mu will be 140,000. With many years of business management experience and the efforts of all employees, the output value has increased year by year. Hangzhou Aboo Furniture Co.,Ltd. relies on "product specialization", "production scale" and "market The business policy of "globalization" is also permeated by Aibo's first-class product quality and trustworthy business philosophy. It has been rated as an enterprise with advanced furniture manufacturing and trustworthy quality by foreign institutions many times.

Product introduction

Since its establishment, the company has always focused on the design, research and development, manufacturing and sales of sofas and chairs. The products independently developed by the design team, which is mainly composed of European and American designers, quickly occupied a place in the sofa and fabric market. The products serve the world and are exported to the United States, Singapore, Japan, the United Kingdom and other countries and regions, becoming the main supplier of well-known European and American home brands. business. With many years of experience in brand OEM and continuous improvement of its own team building, the company has gained a good reputation in the industry for its quality and service.  

Company product display

The company has established a complete quality management system based on its own actual conditions, and implements the policy of stable raw materials, stable processes, and stable operations to ultimately ensure stable quality. The company is equipped with necessary production equipment and testing equipment such as CNC bending machines, band saws, four-sided planers, circular saws, fiber laser cutting machines, simulated automobile transportation vibration machines, compression strength testing machines, sponge dent strength testing machines, etc. It provides a strong guarantee for product quality and after-sales service.

2. Quality Concept

In accordance with the requirements of laws and regulations such as the Product Quality Law of the People's Republic of China, Environmental Protection Law, Production Safety Law, and Fire Protection Law, the company has established and improved a quality management system and an enterprise standard management system, and effectively operates the GB/T 19001 quality management system. Develop work instructions, inspection specifications, etc. to continuously improve quality management levels. The company uses LEC, KYT and other methods to identify, evaluate and clarify risks in the entire product manufacturing process, forming a full-process quality and safety assurance system from R&D, procurement, production, testing, packaging, transshipment and delivery to customer service. Implement according to the requirements of GB/T 19001, strengthen daily maintenance work, organize internal audits and management reviews regularly, so as to promptly discover deficiencies in management and make improvements. At present, in system management, the responsibilities of each department are clear, the process is improved, and the quality objectives have been improved.

corporate culture

3. Management Objectives

①The pass rate of finished product delivered at one time reaches over 98%

②Customer satisfaction score is 95 points or above

③Contract performance rate 100%

4. Internal Quality Management

1. Quality risk monitoring

Quality supervision ensures the quality of products and services by establishing a complete quality management system and process management system, implementing various quality control methods, and establishing a complete after-sales service system. Job responsibilities and work instructions are formulated for each process. Each process has clear quality control points and quality control implementation methods and requirements on the process card. And established strict internal control indicators. Quality control and supervision cover the entire process of product formation.

The company is equipped with advanced testing equipment, and the quality management department is responsible for quality control and quality inspection of the three major processes. The quality of the company's factory products is stable, and no quality accidents have ever occurred.

2. Unqualified output control

The company has established a "Control Procedure for Non-Conforming Products" to manage non-conforming products discovered during inspection of raw and auxiliary materials, process outputs and finished products. For raw and auxiliary materials that fail to pass the inspection, the warehouse will mark and isolate the unqualified raw and auxiliary materials as "unqualified", and the quality control department will fill in the "Outsourcing Product Processing Form" to initiate the unqualified processing process on the ERP; for those that fail to pass the process inspection If it is qualified, the workshop inspector will notify the workshop operator to record and mark it in time, and the workshop operator will take corresponding measures to deal with it. After processing, the workshop inspector will be notified to re-sample and analyze until the re-inspection passes. If the finished product fails to pass the inspection, the quality control department will fill in the unqualified inspection report form and the "Production Abnormality Form" and send them to the production department. At the same time, the production workshop will be notified to mark and isolate the unqualified products; the production department will handle the batch of unqualified products. Conduct reviews, propose treatment suggestions such as rework, downgrade, concession, scrapping, etc., and notify relevant departments for implementation. For unqualified products that can be reworked, after the rework process, the workshop will fill in the inspection request form, notify the quality control department for inspection, issue an inspection report, and confirm that the quality fully meets the standard requirements before they can be put into storage; for those that cannot be reworked, , but there are products that still have use value and are needed by customers. After receiving notification from relevant departments, the quality control department will fill out the "Concession Application Form" and submit it to the general manager for approval before delivery. As shown below, it is the control process for unqualified inspection of raw and auxiliary materials, processes and finished products.  

3. Quality assurance system

The company has formulated a "Quality Accident Emergency Plan" to identify situations where unqualified shipments leave the company resulting in a large number of returns, or unqualified output in national or provincial product quality supervision and spot inspections. At the same time, a disposal and punishment mechanism has been established.

The Company retains the following documented information:

a) Description of the non-conformity;

b) Description of the measures taken;

c) Description of concessions obtained;

d) Dispose of unqualified authorization marks.

4. Participation of all members

The company attaches great importance to the construction of quality culture and guides all employees to participate in quality management. Through continuous and in-depth implementation of rationalization proposals, daily quality improvement, technological innovation and other measures, the majority of employees are fully involved in every aspect of quality improvement, improving product quality and sharing improvement results.

Focusing on the corporate culture, the company has established a complete set of ethical standards to correctly handle the relationship between the company, employees, society, etc., and to be ethical and law-abiding.

1) In order to standardize the professional behavior of employees and establish a good atmosphere of honesty, diligence and dedication, the company has formulated a series of ethical codes of conduct and organized employees to carefully study the "Standards of Daily Behavior for Employees" and "Employee Handbook" and abide by the company's professional ethics and behavior guidelines.

2) Educate and guide students in terms of consciousness and behavior, and strictly require conduct.

5. Integrity Education

In order to strengthen the quality control of the production process and improve the quality awareness of employees, the company organizes relevant quality awareness, integrity awareness, process requirements, equipment knowledge and other skills training as well as academic training from time to time. The company's internal trainers or external lecturers are responsible for the skills training. There are various forms and methods to improve the training effect. Based on the training situation, we will continue to pay attention to the training effect and evaluate the effect.

The company has built a team of high-quality employees who are honest, professional and hard-working by improving the moral quality of its employees who are honest and trustworthy. The company always takes compliance with laws and regulations as the premise, focuses on consumer needs, and carries out production and operation activities with high-quality services, so that honesty and trustworthiness penetrate into every aspect of business operations.

5. Product Quality Responsibility

1. Product quality commitment

1. The enterprise strictly abides by the "Labor Law", "Safety Production Law", "Occupational Disease Prevention and Control Law" and other relevant laws and regulations, and operates with integrity in accordance with the law.

2. Never plagiarize other people's technology, patents, processes and other intellectual property rights during product development and processing, and never use raw materials that plagiarize other people's technology.

3. The surrounding environment and production site of the enterprise comply with the requirements of national regulations.

4. Our company strictly implements the raw and auxiliary material inspection system, and the raw and auxiliary materials and packaging materials used comply with the corresponding national standards, industry standards and related regulations.

5. Counterfeit and shoddy raw materials are not allowed to enter the factory, and raw materials that fail to pass inspection are not used for production.

6. We guarantee not to produce or process fake and shoddy products, and promise to inspect products batch by batch before leaving the factory. Products that have not been inspected will never leave the factory.

7. Products that fail the inspection will never leave the factory, and unqualified products will never be passed off as qualified products.

8. The instruments and equipment used are calibrated in strict accordance with national statutory requirements. Instruments and equipment that fail the calibration will never be used for product testing.

9. Ensure that every batch of products produced can be traced, such as production date, shift, production raw materials, production process, inspection personnel, etc.

2. Product after-sales service commitment

For products certified with the word "PIN", the commitments are as follows:

1. Provided that the user abides by the conditions of use, transportation and storage, the product will be used within one year from the date of delivery. During this period, any defects due to design, manufacturing and installation, etc.

Quality problems caused by the product will be repaired or replaced free of charge by the manufacturer or dealer.

2. During the warranty period, if product failure occurs due to non-quality problems caused by improper operation or external irresistible factors, the manufacturer will

Provide technical support. Parts and labor required for maintenance outside the period will be charged at cost.

3. Manufacturers or dealers should promptly respond to customer questions within 24 hours.

3. Production license status

The company's production and processing sites, production equipment, facilities, testing instruments, management personnel, and technical personnel are at an advanced level in the same industry and comply with relevant national laws and regulations. The business license is within the validity period.

Conclusion

In recent years, Zhejiang Province has used standards and certification as means to lead the creation of the "Made in Zhejiang" brand with high standards, emphasizing the continuous improvement of the quality integrity standard system and accelerating the construction of quality credit informatization. According to the requirements, the company has successively improved relevant systems, conscientiously implemented them, and consciously accepted the supervision and management of relevant departments.

The construction of the quality integrity system is a long-term and systematic task. To improve the rules and regulations for the construction of the quality integrity system and consolidate and deepen the results achieved in the construction of the quality integrity system, a long-term mechanism must be established, implemented scientifically, and unremittingly. The company promises to continue to improve the quality management system, continuously improve the level of quality and integrity, and strive to achieve the beautiful vision of "becoming the most innovative and outstanding furniture company"!

Hangzhou Aboo Furniture Co.,Ltd.

September 13, 2024